Support

Questions about your membership, billing, a reminder, or a restaurant's details? We're here to help.

Cancelling
Cancelling stops your membership from renewing; you keep it until the end of the year you’ve paid for. Payments already made aren’t refunded. Any of these works, and you’ll get an email confirming the date your membership ends:

Go to the Cancel page and enter the email you joined with. No sign-in needed.
Tap the cancel link in any email from us.
Sign in to your account and choose Manage or cancel membership.
Joined through the iPhone app? On your iPhone, open Settings, tap your name, then Subscriptions, then Sanders Guide, and tap Cancel Subscription. Deleting the app doesn’t cancel it.

Billing and receipts
Payments, receipts and card details are handled by Paddle, our payment partner. To update your card, sign in to your account and choose Manage or cancel membership, then Update card or billing.

Something wrong with a restaurant?
Tell us which restaurant and what needs fixing (a closed restaurant, a wrong booking link, hours). We check every report against the restaurant's own website.

Contact
[email protected]